Runbook · Maxedge

Rope Analyzer license expired

License

Symptom

Rope Analyzer tile shows 'license invalid/expired'; no new rope analyses.

Investigate

Dashboard → Services → Rope Analyzer shows expiry date. Confirm renewal was ordered (Masterdata → subscriptions).

Fix

# preferred: Edge Manager -> device -> Services ->
#   Rope Analyzer -> License -> upload .lic
# via eHawk session:
scp new.lic maxedge@192.168.30.111:/opt/maxedge/rope-analyzer/license/
docker restart rope-analyzer

Service resumes within a minute; verify status on the dashboard.

Steps

Confirm the renewal exists in Masterdata → unit → subscriptions. No renewal → hand over to Sales Ops; nothing to fix technically.
Install the new file: Renew a Rope Analyzer license (Edge Manager or eHawk).
license invalid with a fresh file → wrong unit ID on the license; regenerate from the correct unit.
Verify: dashboard tile green, expiry date updated.

Not resolved? Escalate to Product Engineering with docker ps -a, the relevant docker logs and the unit's Masterdata link.